Frequently Asked Questions

Turbo-Chart is designed to generate Time Location charts (also known as Linear Schedules or Time Distance / Time Chainage Charts) that are used to visualise linear project schedules, directly from your preferred scheduling tools.

Time Location charts are a way of visualising project schedules representing the linear alignment of a project on one axis, and time on the other axis. Schedule activities are then plotted onto the chart according to the locations over which they occur and the dates that the project schedule determines. Different types of shapes, colours and patterns are used to represent the different type of work occurring.

We’ve prepared a short series of videos, under 30mins in total, to help learn more about Time Location charts here: Time Location Charts Mini-Course 

Turbo-Chart can work with with the following Scheduling Tools:

• Primavera P6 Professional Standalone SQLite Databases
• Primavera P6 Professional PPM - SQL/SQLExpress/Oracle/Oracle XE databases by connecting local P6 clients using privileged administrator passwords
• Primavera P6 Professional EPPM and P6 Cloud using Webservices and RestAPI
• Oracle Primavera Cloud (OPC)
• Primavera P6 XER files (note XER files cannot be synchronised)
• Microsoft Project 2010 / 2013 /2016 using *.MPP files
• Safran Risk / Safran Project V7 onwards
• Asta Powerproject v14+ *.PP files

As well as the above products, Turbo-Chart will work with any data produced in tabular / spreadsheet format.

While Turbo-Chart can be used to create Tasks on a Time Location chart, Turbo-Chart does not calculate using a scheduling engine to generate traditional Critical Path Method analysis.

We have intentionally chosen this for several reasons:

• Our approach is that our users continue using Scheduling tools they prefer and are familiar with
• Turbo-Chart users are not required to spend significant time and effort in learning yet another Scheduling software tool
• Linear scheduling requires a higher level of complexity than CPM scheduling
• By not introducing scheduling capabilities, Turbo-Chart is quick to learn, easy to use and can operate fast!

You can download a free trial from our download page. We have our pricing and purchasing options listed, on our purchase page,

If you're interested in alternative purchasing arrangements, please contact us

We hope that Turbo-Chart is easy to use, and we don’t expect it will require significant effort or training to use. If you still need help:

• We are regularly adding material to our knowledge base found at https://learn.turbo-chart.com 
• Tutorial videos and documentation will be available on our website and also on our YouTube Channel
• Sample data is available within Turbo Chart from the HELP>DOWNLOAD SAMPLES menu
• Support is available to subscribed customers through their purchasing partner or via email: support@linearprojectsoftware.com

The latest User Guide is available from here

If you still require customised training, please Contact Us for assistance

Linear Project Software is an Australian company and has been established specifically for the development of Turbo-Chart. More details are on our About Us page

Within Turbo-Chart, our partner Sharpcloud provides a feedback form that can be accessed from the HELP>BUGS or SUGGESTIONS menu.

You can also, always email us: support@linearprojectsoftware.com

You can download a free trial from our download page. Once Downloaded, run Turbo-Chart, enter your email address and click on “Start 14 Day Trial”.

You will then be emailed a trial activation code. If you do not receive this code within a few minutes, check your Spam/Junk folder or contact us at support@linearprojectsoftware.com

Turbo-Chart annual subscriptions can be purchased as either:

• Single Named User license to run from a single desktop or laptop computer
• Single Named User license to run on a shared desktop environment like citrix
• Multi-User Enterprise license that can be shared amongst many users and computers.

View our Purchase page for additional pricing details.

You may directly purchase single licenses via Paddle from our Purchase page or contact us to arrange for quotations, offline purchases, multiple quantities or to discuss enterprise licensing options

All users are notified about any upcoming expiry of their Turbo-Chart subscription.

If your subscription was purchased online via our Purchase page, the purchaser will receive an email about the renewal prior to the expiry date. Unless the subscription is cancelled, the renewal will be automatically processed against the payment method used.

If your subscription was purchased manually, please Contact Us for assistance in the renewal method.

If the renewal has been processed and you then no longer require the subscription, we can assist with transferring the remainder of the subscription to another user. Note that any refunds after renewal has been processed will deduct banking/payment charges associated with the refund.

When you purchase a Turbo-Chart subscription, you receive an activation code that allows you to use Turbo-Chart for the period of your subscription.

While subscribed you will also receive updates to the software, and access to support through your purchasing partner or with Linear Project Software via support@linearprojectsoftware.com 

Our support is based in Sydney, Australia and the United Kingdom and our standard support are hours are business hours for Australian Eastern Standard Time excluding gazetted public holidays as defined by the NSW Government at: NSW public holidays | NSW Government 

We aim to reply to all support enquiries within 24hrs.

In addition to hour Help pages, all subscribed customers may contact us via email at support@linearprojectsoftware.com or by using our Contact Us page for assistance using Turbo-Chart

Our support is based in Sydney, Australia and the United Kingdom and our standard support are hours are business hours for Australian Eastern Standard Time excluding gazetted public holidays as defined by the NSW Government at: NSW public holidays | NSW Government 

We aim to reply to all support enquiries within 24hr

When contacting us please provide as much information about the issue you are facing, and if possible attach the Log file and the Turbo-Chart file also.

If you require additional support such as consultation, implementation or training, please contact us

If you do not subscribe or do not renew your subscription, you will not be able to launch Turbo-Chart or receive updates or receive support

Regardless, your data is yours and stored locally on your machine. Turbo-Chart does not store any data relating to your charts remotely.

It is stored in an open standard (JSON) and can easily be decoded and used by other systems.

No Turbo-Chart data (other than support related issues) are accessed or retained by Linear Project Software.

A named user subscriptions may only be installed on a single PC/Machine. If you are interested in other licensing options, please contact us

If you need to Transfer your subscription off a machine, you may do this yourself, from with Turbo-Chart select HELP>LICENSE and click on "REVOKE".

NOTE once revoked the license may not be re-used on the previous machine.

Our licensing server maintains a list of activations and ongoing violation of this may result in termination, with no refund, of subscription. See our Terms  for further details.

Turbo-Chart named user subscriptions are for single user use.  We do allow transfers of subscriptions when users leave an organisation, however subscriptions cannot be swapped,  exchanged or returned to previous Turbo-Chart users.  A new subscription will be required.

A user may revoke their license for use by another user from within Turbo-Chart, select HELP>LICENSE then click on "REVOKE" or you can login to our  License Portal  using your email address to release a license

NOTE once revoked the license cannot be used by the same user on the same machine.

We can offer other licensing options for organisations requiring multiple users. Contact us or by email: support@linearprojectsoftware.com for more information

If you’ve purchased multiple Turbo-Chart annual subscriptions with different renewal dates, we can consolidate these to have a single common renewal date to reduce the administrative effort. Co-terming will always round up to full months for any pro-rate of subscriptions.

Contact us  or by email: support@linearprojectsoftware.com for more information

Our single named user subscriptions cannot be shared or be used for concurrent usage.

We can offer enterprise licensing options that can enable users registering from specific domains to access Turbo-Chart, please leave us a note on our Contact us  page or by email: support@linearprojectsoftware.com for more information

We are interested in partners that are able to do the following:

• Promote and market Turbo-Chart to potential enterprise customers
• Become expert users of Turbo-Chart, and to be able to train users for their enterprise customers
• Support enterprise customers in using Turbo-Chart
• Commit to sales 

Contact us  or by email: support@linearprojectsoftware.com

Our License Portal  allows users and license owners to login (using their registered email address) and check license and subscription details.

Enterprise license customers may also check their usage and download these details.

You must have or be able to install .Net4.8

See Microsoft’s Website for more information: https://msdn.microsoft.com/en-us/library/8z6watww(v=vs.110).aspx

Yes it will. BUT, without it you won’t get updates. Our licensing checks also require Internet access.

You should not need full admin rights. We are using a technology called ClickOnce which should allow you to install without full permissions.

More details here: https://msdn.microsoft.com/en-us/library/142dbbz4(v=vs.90).aspx

There may be rare instances where there may be installation issues. As each PC configuration/ IT Dept. settings vary, your own support is best placed to assist with installation issues.

Turbo-Chart can be installed on Windows Environments over Citrix.

Single Named user subscriptions are specific to the devices/machine Turbo-Chart is installed on. If your Citrix server changes machine names for users, you will be locked out from accessing Turbo-Chart on any other machines.

We can offer a specific license that allows such use of Turbo-Chart on Citrix servers. Please leave us a note on our Contact us  page or by email: support@linearprojectsoftware.com for more information

P6 database connectivity to Turbo-Chart is available to users who have SQLite, SQL Servers and Oracle XE as local databases, or can access databases using P6 Web Services. This may not be possible over virtual desktops such as Citrix.

However, in this situation, our Paste Wizard makes copying from P6 to Turbo-Chart as quick and easy as directly connecting to a P6 Database.

Yes, we can provide the latest release of Turbo-Chart as an MSI installer from our Download page. Note, this package does not advise users of updates, and requires manually upgrading to the latest Turbo-Chart release.

Our standard Download  uses Clickonce technology and will automatically notify users of an updated version